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Eagle-Link Flowers packing system is based on details and quality maintenance of the flower. We earnestly maintain the freshness and hydration of the freshly harvested flowers, up to destination.

Eagle-Link Flowers are packed in white and brown boxes : - Zim and Standard

To update your dispute, please follow the below steps:


Step 1: Sign into My Account
Step 2: Click Dispute in Progress
Step 3: Check whether Eagle-Link Flowers' Management has already proposed a solution

  1. You can choose to accept or reject a proposal
  2. To update your proposal, please click Edit
  3. To offer more evidence to support your claim, please click Upload Evidence. You can upload files in .jpg, .jpeg, .bmp or .png (2MB max).

Our Minimum Order Quantity (MOQ) is one box. However we advice you buy at least 7 boxes or 105Kgs as many airlines charge a minimum of 100kg on freight costs

If you are not satisfied with the product you received, contact our customer service to agree on a solution. Use our live chat.

If that doesn’t help, you can open a dispute. Disputes are handled by senior management. This is how you open a dispute:

Step 1: Sign into My Account
Step 2: Click Open Dispute
Step 3: Fill in the quick form and click Submit

We only accept 100% payment and advance only before shipment but are willing upon request to split the payment into installments before we ship especially for wedding flowers and event flowers who book early for an order to be delivered later and want to start paying slowly. Unfortunately, installments after delivery or COD (Cash on Delivery) are not accepted.

If you haven’t received your order, please try the below methods to solve the problem:

Method 1. You can track your order with the tracking number we have given you:
Go to My account > and Click Track Order.

If you find the tracking number is invalid, it may be because the shipping company needs 1 to 3 days to update the shipping status. You can also contact our customer service for more shipping information using the live chat.

Method 2. If contacting our customer service team doesn’t work, you can always open a dispute. Disputes are handled by senior management.
Go to My account > and Click Open a dispute.

On our website you can use the following payment methods:
Visa, MasterCard, Maestro, American Express, Wire Transfer, Western Union, Cash Payment, TyshaPay Wallet and PayPal.

How?


Payment method:

  • Card
  • Wire Transfer
  • Western Union
  • Cash Payment
  • TyshaPay Wallet
  • PayPal



Credit/Debit Card
How can I pay with my credit card or debit card?

On our website you can pay with Visa (credit and debit cards), MasterCard, Maestro debit cards, and American Express. Please follow the steps below:
 
- If you linked your card to your account
 1. Choose the payment method
 2. Click Confirm and Pay?

- If you haven’t linked your card to your account
 1. On the checkout page, enter your card details and the type of card will automatically be recognized.
 2. Click Pay Now and your order will be verified within 24 hours.

Wire Transfer
Normally, it will take 3 business days for us to receive your payment after your wire transfer. Please check your order status again in approximately 3 business days after your wire transfer.
The status of your order should now change to Paid. If this is not the case, please contact us and submit your bank remittance slips (TT Copy).

Our Bank Details are as follows:
USD BANK ACCOUNT
A/c name           Eagle - Link Flowers
A/c Number      1001578557
Bank Code         041
Branch Code     125
Bank                    NIC Bank Ltd
Branch                Kenyatta Avenue
Swift Code         NINCKENA

Western Union
Normally, payments by Western Union are processed within 12 Hours. After this, the status of your order should change to Paid. If this is not the case, please contact us and submit your payment receipt containing the MTCN (Money Transfer Control Number).

Pay Western Union To the following details and email us the Copy
JAMES GITICHE MAINGI
P. O BOX 103157-00101 NAIROBI
TEL: +254721642433

Cash Payment
Cash payments are accepted for those visiting our registered office

TyshaPay Wallet
TyshaPay is our third-party online payment service provider. Its primary product is a digital wallet with frictionless experience that utilizes standard and one-click payments. Tyshapay offers us a solution with the most advanced encryption technology for secure transactions.

Create a TyshaPay account and securely link your bank, credit, and debit card details. When you check out online at Eagle-LinkFlowers.com, just look for the TyshaPay Wallet button to use TyshaPay as your online payment solution. Log into TyshaPay and speed through checkout securely with just an email and password.

PayPal
Payments by PayPal are processed immediately and your order will reflect as paid. Create a PayPal account and securely link your bank, credit, and debit card details. When you check out online at Eagle-LinkFlowers.com, just look for the PayPal button to use PayPal as your online payment solution. Log into PayPal and speed through checkout securely with just an email and password.

Eagle-Link Flowers will then send you periodical shipment tracking until the shipment arrives and inform you to go receive your cargo. We will send all the documents you require to clear the flowers from customs such as:

  1. Invoice,
  2. Certificate of Origin,
  3. Phytosanitary Inspections,
  4. AWB (Airway Bill),
  5. Export Certificate etc., .

In case you need any special documents or additional paper work we will arrange these and advice you as well. All the above mention will be sent together with the flowers and a full copy via email.

We are confident of delivering an excellent quality flower, gaining your satisfaction and long term trust.

Unfortunately, order details cannot be revised after an order has been placed successfully on the customer side but If you want to change anything about your order, you can try the following:
1. Ask our customer service to amend your order or cancel your order. Once your order has been successfully canceled, you can place a new order.
2. If your order has not been shipped out yet, you can contact our customer service to change the order details for you.

Dispute Process
There are instances where problems become apparent later. If at any time you are not completely happy with our service or our products, please let us know so we can rectify any errors or oversights that may have occurred.  We are here to help and have a dedicated team which will go the extra mile to ensure that you are satisfied with Eagle-Link Flowers.

All quality claims must be reported within 48 hours of receipt of flowers. This must be done, via email and include the buyer information, Airway bill and Photographs of: Shipping labels, Close up of the damage/unsuitable product, a general picture showing all damaged product, in a way that the quantity can be assessed.

To update your dispute, please follow the below steps:
Step 1: Sign into My Account
Step 2: Click Dispute in Progress
Step 3: Check whether Eagle-Link Flowers' Management has already proposed a solution

You can choose to accept or reject a proposal
To update your proposal, please click Edit
To offer more evidence to support your claim, please click Upload Evidence. You can upload files in .jpg, .jpeg, .bmp or .png (2MB max).

No adjustments will be made after 48 hours.   Please check your flowers carefully upon receipt.

How Do you determine the refund?

Approved disputes that are valid for a refund either full or partial are determined within 7 business days from the day the claim was lodged. Disputes are handled by senior management at Eagle-LinkFlowers.com. Eagle-Link Flowers endevors to ensure you don’t lose any value by replacing the damaged or poor quality flowers at no cost. Payment of a refund is the last resort

How can I get a refund through Wire Transfer?

We disburse refunds by Wire Transfer, you will receive the refund in your Bank account. You can transfer the money from here into your bank account. it takes 7-21 business days for the money to arrive.

Before your order is shipped out, you can follow the below steps to cancel it:

Step 1: Sign into My Orders and find your order
Step 2: Click Cancel Order
Step 3: Select a cancellation reason in the pop-up box and submit your request

Note:
1. You can only cancel an order before the seller ships it out.
2. If you have already paid for your order, the cancellation request needs to be approved by our customer service first. If an agreement is reached, the seller will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the seller will continue to ship the order.

Three shipping options to choose from depending on your preference and product destination. For those customers with multiple account numbers, each account will have specific shipping instruction associated with it.

Option #1 -Airport to Airport
Your flowers are shipped direct from our hub to your nearest international airport. Airport to Airport is ideal if you wish to pick up products yourself. This delivery method can save you shipping fees and becomes very cost-effective when ordering seven or more boxes of product.

This is OUR PREFERRED shipping delivery option available on the website, the rest are on request

Option #2 -Door to Door
Your flowers are shipped directly to your door via Kuehne + Nagel one-stop-shopping concept Priority. Their global specialist team ensures that your temperature-controlled cargo reaches its final destination in proper condition. Our specialists have extensive knowledge of cargo temperature requirements, global expertise in climatic variations, and access to a wide range of value-added services. They are strategically located around the world to ensure that your precious cargo is looked after by local experts, every step of the way.

Door to Door provides the added convenience of not having to leave your business to pick up your products. It is the preferred delivery for those not located near a major international airport. This method is most cost effective when ordering six or less boxes of product.

Option #3 - Amsterdam Pick Up or Trucklines
Your flowers are ready for pick up at our partners depot in Amsterdam, Netherlands.

OR
We will take your boxes to a pre-arranged trucking company of your choice in Amsterdam on your required day of service at no charge to you. You must provide an account number for the shipping company in advance.

 

 

Q&A
1.How to track order?
You can track your order through our website.

2. Why did nothing update after the order status changed to Arrival at Destination?
Generally, it is because the status and information have not yet been updated by the airline we are shipping with. We suggest that the recipient(s) consult their local shipping agent for more information. 

3.Why does it show that my package is Held by Customs / Held by Destination?
At certain stages in the customs clearance process, your package might be held by customs. If this occurs, the recipient(s) should contact customs to resolve the issue. If your package cannot pass through customs clearance, the recipient should acquire official documents from the customs department. In case the reason is because of our mistake and/or documentation, please contact our customer support immediately

4.Are there any other expressions of Waiting for Picking-up?
  When your package is waiting for pick-up, the recipient(s) should contact their local shipping agent and then pick up the package. Depending on your pick-up/delivery arrangement, you may receive any one (or a slight variation) of the following messages:

  • Awaiting Collection 
  • A delivery attempt was made 
  • Attempted to contact by telephone to arrange for delivery 
  • Attempted to contact by telephone to arrange for delivery to the address 
  • Waiting for withdrawal 
  • First notification to recipient 
  • Notified  
  • A reminder has been sent to the recipient 


5.Why does the tracking status show delivered when I have not received the package?
The tracking status shows delivered. It is also recommended that you check with your family members or business colleagues to see if they signed for the package in your name. If you still have not received the package, please contact the your shipping company and request official documents for your missing package.

  • Sign in.
  • Browse our website and add items to order.
  • View order on your right as you continue to add.
  • Proceed to checkout and add delivery day and address.
  • Pay Securely by Credit Cards.
  • Using order number, track order delivery on our website.
  • Enjoy prompt delivery.

 

How to request an quote

Option 1.

Add products to the love list by hovering over a product and clicking on icon, the flower will be added to your lovelist . Click the Love list icon on the top menu, on the new love list page add to order the flowers you want to inquire about. Change the length of the products to the desired stem length then simply click the Get an Estimate button.

Option 2.

Simulate an order by browsing the product pages and adding individual products by pressing the add to order button, the selected product is then added to the cart. After add all products to the cart click on the Mail Order button

Option 3.

Get an order quote from our staff by requesting on our online chat

Any question? ... Just chat online, email us, call or whatsapp us.